Tracking number email

[hellbentsteel]

Why does it take so long for the tracking number emails to be emailed out. I upload the tracking information around 3PM and the emails are not received until about 1AM. Thanks!!

[admin]

This delay is on purpose. Your packages normally are not picked up / scanned after the upload. People typically have their packages picked up / dropped off at end of day. If we send an email too early then your customer may click on the tracking link and receive a message that the tracking number is not entered in the system. Triggering lots of emails.

We wait till midnight before sending the email so the packages get a chance to be scanned.

[snpower227]

I tend to agree with the original poster. Most people expect to see the shipment email a day or two after purchase and what is happening in effect is that they see it when they wake up the next morning; it gives the impression that another day has passed.

[admin]

Anybody else care to comment on this? If you are with Teapplix long enough, you will remember that during the early days Teapplix will send out the email as soon as you upload the label output file.

The problem is that many consumers will click on the tracking link in the email right away, and will get a "tracking number does not exist" response since the package has not been picked up / scanned yet. And the next thing they do is that they will email / call customer support thinking that something is wrong.

This become a big issue for our larger sellers and hence we switched to this "email overnight" routine. The feedback we received is that the delay did cut down on the number of email inquiries.