Cancelling Orders

There are 2 scenarios for cancelling orders:

1. If you cancel order in marketplace first

2. If you cancel order in Teapplix first

If you cancel order in marketplace first:

The cancelled order may still come into Teapplix so you will need to check in Teapplix to see if the order came in; if so, cancel it in Teapplix to remove it from open orders.

If you cancel in Teapplix first:

You will have to cancel that order in the marketplace also. We never cancel on any marketplace - after cancelling on Teapplix, you must cancel on marketplace.

How to cancel in Teapplix:

In open orders, select the order you want to cancel and go down to ‘Bulk Update’ towards bottom of page; change order status to ‘cancel’.

Cancelled Orders and Accounting Integration with QuickBooks:

If the export settings in Teapplix; QuickBooks; Integration Setup is set to “All Orders”, then you will

1. Remove from ‘Unexported orders’ if still in the queue to export
2. Remove from QuickBooks if already exported

If export settings in Teapplix; QuickBooks; Integration Setup is set to “Shipped Orders”, then it will not export to QuickBooks unless it was cancelled AFTER the order was shipped out.