Common Issues

I entered a quantity of one item but it's not adjusting my listings

The listing quantity update is not set to automatic by default. To avoid damage to your listings, it is highly recommended for you do manual testing first, before turn on the automatic listing update.

To do manual test, you can go to Inventory->Listings, select the listing that is for (and mapped to) a particular SKU, verify that the Qty Available value is correct, and click on the "Sync Quantity to Marketplace" button at the bottom of the age. Once the sync is finished, verify your ebay listing and make sure the quantity is correctly updated.

Before turn on auto listing update, please check ALL you listings on the Inventory->Listing page, and make sure the Qty Available values are all correct.

To turn on auto listing update, please go to Inventory->Options, check the "Turn on 15 minutes auto quantity sync" checkbox, and also check the marketplaces that you would like to have the auto update.

We have several items which quickbooks indicates we have plenty of inventory in stock however the quantity on the listings are not updated.

There are two possible reasons:

1. You QuickBooks inventory quantity for those items have not sync-ed to Teapplix yet.
You can go to your Teapplix account, on Inventory->Listings page, search for the listings for (or mapped to) those QuickBooks inventory items, and find out if the Qty Available column having the same value as what in your QuickBooks.
If the numbers are not the same. Please run the Web Connector and make sure it is successful.
After the Web Connector is completed successfully, please verify the Qty Available value on the Listings page again.

2. Teapplix did not update your listings.
If the Qty Available values in Teapplix and your QuickBooks are the same, it would mean Teapplix did not update your listings.
First check if the listing auto update is turned on or not on Inventory->Option page.
If it is not turned on, you will need to do manual listing update on the Listing page by clicking on the "Sync Quantity to Marketplace" button.
Before turn on auto listing update, please check ALL you listings on the Inventory->Listing page, and make sure the Qty Available values are all correct.
To turn on the listing auto update every 15-minute, please go to Inventory->Options, and check the "Turn on 15 minute auto quantity sync" checkbox and also check the corresponding marketplaces.