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Watch out for those Buy.com and Amazon Email Addresses

Posted on 11/02/2010 by admin

A customer just got a notice for violation of "no contact" policy to a Buy.com buyer. Please be very careful with Buy.com customers, and Amazon customers also.

Teapplix normally do not send ship notification emails for Amazon and Buy.com sales. However, in this particular case, the Buy.com customer requested RMA. A RMA order is created in Teapplix and we simply copied the Buy.com email address into the RMA record.

Once the RMA is shipped, Teapplix send a ship notice. That triggered the "no contact" policy.

While we figure out what to do with RMA records (we may just never copy Amazon/Buy.com email addresses), please blank out those email addresses when you RMA Amazon and Buy.com orders.

This entry was posted in Uncategorized and tagged Amazon email policy, Amazon order management, Buy.com email policy, Buy.com order management. Bookmark the permalink.
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Google Analytics, Twitter Facebook and your Browsing History →
  • Shipping Automation
    • Order Management
    • Batch Shipping
    • Profile Management
    • Automatic Rate Shop
    • Dropship and FBA
    • Advanced Reporting
    • REST API
      • Strength & Benefits
      • Order Integration Features
  • QuickBooks & Inventory
    • QuickBooks Integration
    • Returns and Settlement
    • Product Management
    • Quantity Management
    • Multiple Warehouses
  • 3PL Shipping
    • 3PL Shipping Software
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    • 3PL Customer Management
  • Integrations
    • Marketplaces and Carts
      • Websites & Channels
    • Carriers
      • Discount Insurance
        • Insurance Rules
        • Insurance Fees
        • Insurance Claims
        • Insurance FAQ
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      • Fedex
      • UPS
      • DHL GlobalMail
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      • Australia Post
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