Insurance Claims

All parcel insurance claims are handled by Shipsurance Insurance Services (SHIPSURANCE).
If you have any claims questions please contact SHIPSURANCE directly at 866-852-9956 option 506. Claims can be filed online, via fax to SHIPSURANCE at 818-668-8899,

or mailed to
SHIPSURANCE, 21900 Burbank Blvd., Suite 100, Woodland Hills, CA 91367. Please email supporting documents to

Claims Forms Instructions

  1. File a tracer with the carrier for lost shipments and notify the carrier about damaged packages as soon as possible.
    1. Take proper exceptions on the delivery receipt when any loss or damage is apparent at the time of taking delivery.
  2. Complete a SHIPSURANCE claim form, and provide all required documents within 120 calendar days from the date of shipment.
    1. If the shipment is sent via the United States Postal Service (USPS), complete claims must be submitted and received by SHIPSURANCE within one hundred and twenty (120) calendar days of the shipment date.
    2. If the shipment is sent via the United States Postal Service (USPS), and the claim is for loss the Insured must wait 20 calendar days (Domestic shipments) or 40 calendar days (International shipments) before filing claim with SHIPSURANCE.
  3. Attach the following to this form:
    1. Copy of the carrier's tracer/claim form with the claim number, tracking number, and other related information from the carrier.
    2. Copy of the carrier's settlement check and stub, if applicable. DO NOT WAIT FOR CARRIER CHECK TO FILE CLAIM WITH SHIPSURANCE.
    3. Copy of original invoice/receipt to/from the recipient.
      1. If the claim is for damage please describe the damage. If repairs are possible, include the cost of the repair from disinterested 3rd party. If repairs are NOT possible, include the salvage value.
      2. If the claim is for damage, photos and inspection may be required.Retain all packaging material and damaged goods in its original form as received. DO NOT FAX PHOTOGRAPHS.
    4. Shipments sent via the United States Postal Service (USPS): Claim statement/affidavit form signed by the recipient.