- Shipping Automation
- QuickBooks & Inventory
- 3PL Shipping
Teapplix Makes PayPal Order Processing a Breeze!
As an e-Commerce business you already know that PayPal is a service that enables you to pay, send money, and accept online payments with the security of data encryption and anti-fraud technology to keep your information secure. PayPal also allows you to process payments via a mobile device, or online, and can also help you send customized invoices to your customers. Now, with PayPal’s integration with Teapplix, PayPal order processing and shipping is also quick and easy by enabling you to import multiple orders at a time, create and print shipping labels, and seamlessly integrate with Quickbooks.
PayPal integration is for advanced users. Normally if you only want eBay orders, you do not need to worry about PayPal integration and only need to setup eBay Only Mode.
Instant Payment Notification (IPN) is a push from PayPal to Teapplix and orders can typically show up in Teapplix within a minute after they are paid by PayPal. API Integration is a pull from Teapplix to PayPal. This is done hourly*. In this case Teapplix can obtain all orders in PayPal.(* although the interval is set to hourly, there is no guarantee for exactly an hour - due to possible delays)
The downside to IPN is that some website shopping carts redirect IPN to themselves. When this happens Teapplix will not get the order info. If you add a website using PayPal, you'll need to turn API for both. You can leave the IPN enabled for the one you already set up, but both will need the API turned on.
Turning on Both IPN and API
It is normally not necessary to turn on API if IPN works completely. However, turning on API and IPN both at the same time will not cause any duplicate orders as Teapplix filters by transaction id.
Missed Transactions in IPN
If you have missed transactions in Teapplix due to various reasons - common example being a change to the PayPal primary email address and not updating that in Teapplix; you can go to your PayPal account, find the IPN History (under My Account->History on the old UI, or under More->SiteMap on the new UI), find the missing transactions sent out by PayPal and resend the transactions.
Teapplix is smart enough to recognize duplicate transactions and will ignore these - you will not get duplicate transaction numbers when you resend IPN.
Holds, Chargebacks, Reversals, Reviews
Due to the speed of IPN, it is best equipped to handle PayPal payment Holds, Chargebacks, Reversals, and Payment Reviews.
API integration can also handle payment Holds, Chargebacks and Reversals. However, for payments "Under Review", due to PayPal API limitation, the orders "Under Review" will only show in Teapplix as completed orders.
If you do not want this to happen, you must make sure that for these orders IPN works.
We cannot update any orders on PayPal with shipping information such as tracking numbers, since PayPal does not provide a way for us to do so. You may notice that the ebay orders on your PayPal has tracking number, but that is done by eBay via an internal data exchange with PayPal.