Teapplix uses API to import paid orders on eBay and to confirm orders shipped in Teapplix back to eBay.This is done every 30 minutes* by the Teapplix server.
(* although the interval is set to 30 minutes, there is no guarantee for exactly 30 minutes - due to possible delays)
You can link an unlimited number of eBay accounts to a single Teapplix Account.
Teapplix imports 30 days worth of old orders under this mode. To change, you can set the "Fetch Order From Date" on Setup => eBay to older date and save, then run "Sync Orders Now" button.
Title vs Custom Labels
There are two options on how Teapplix imports orders from eBay.
- Use eBay custom label field as item name
- Use eBay listing title as item name
This can be set under Setup; eBay
In eBay only mode, Teapplix handles eBay item variations correctly.
If you choose to use eBay custom labels, we will set item name to the eBay item variation's SKU and the item description will be the eBay item variation's title (which is the listing title plus the selected variation(s)).
If you don't use custom labels, the item name will be eBay item variation's title (which is the listing title plus the selected variation(s)).
If you have orders marked as shipped on eBay, those orders will be marked as "Shipped" on Teapplix. Normally this update takes an hour, so make sure you don't accidentally ship the same order again from Teapplix. A shipped order on eBay that has not been imported to Teapplix will import to Teapplix directly as a "Shipped" order and will only show on Order History.
Cancels and Refunds
If you cancel an order on eBay that is already imported to Teapplix, the order will be cancelled in Teapplix the next time Teapplix syncs with eBay.
If you manually mark an order shipped on eBay, the shipped status will be reflected back to Teapplix if the Teapplix order is open the next time Teapplix syncs with eBay.
Note that Teapplix normally syncs with eBay every hour. You can press "Sync Orders Now" button to do a sync right away.
Teapplix confirms ship date, carrier and tracking number back to eBay within one hour. However if the order is marked on eBay as shipped, either manually or by some other program, Teapplix will not add the tracking information to it.