Our shipping insurance provider has implemented the following improvements to the claims procedure:
- We have changed the waiting period for filing lost claims via the USPS and consolidators (SmartPost, Global Mail, Etc). They used to be 21 days for Domestic shipments and 45 for International. We have changed this to a 20 and 40 day wait, respectively. This benefits sellers that accept payment via PayPal, as PayPal provides a 45 day window for disputes. With the new 40 day timeframe, we believe more buyers will participate in the claims process.
- We have changed the time period allotted to file claim from 60 days to 120 days; across the board. This time period used to be for USPS shipments, only.