Our shipping insurance provider has implemented the following improvements to the claims procedure:

1. We have changed the waiting period for filing lost claims via the USPS and consolidators (SmartPost, Global Mail, Etc). They used to be 21 days for Domestic shipments and 45 for International. We have changed this to a 20 and 40 day wait, respectively. This benefits sellers that accept payment via PayPal, as PayPal provides a 45 day window for disputes. With the new 40 day timeframe, we believe more buyers will participate in the claims process.
2. We have changed the time period allotted to file claim from 60 days to 120 days; across the board. This time period used to be for USPS shipments, only.

Teapplix now supports adding multiple amazon accounts per country. There is no longer a limit of one Amazon account from each country.

On "Open Orders", the "Marketplace" dropdown will display a list of "merchant tokens", that allow you to only display orders from a specific Amazon account.

If you use eBay only mode, there is similar display in the drop down to show orders from a specific eBay account.

We have now had several customers live on multi-channel inventory, where Teapplix is updating their eBay and Amazon listings every 15 minutes, based on either "Teaplix as Inventory Master" or "QuickBooks as Inventory Master".

Initial results has been good.

We will periodically post updates in this area and planned enhancements. Please monitor this area for new announcements, and try out our new features.

(Note that MultiChannel Inventory is a Teapplix subscription option currently in beta. We are not charging for this feature while under beta, but expect to once we come out of beta. You can try this out by changing your subscription options under My Account).

Sales Reports

We have added a new report under the "Inventory" section. This report shows your active products, their sales by week, your profit & loss, and possibly commission owed if you group your items by sales reps. You can view the report on Teapplix or download to CSV. Note that actual content and math in the report is still considered beta and you should not reply on it fully for financial payments yet.

Cleanup Product List

Many of our customers, especially those that has been using Teapplix for a while, has accumulated many "Products" in Teapplix database. Many of those products are no longer active or sold. We now offer an automatic link that make products not on eBay / Amazon listings and not sold in last x number of days "inactive". This helps you manage your current products better and monitor their performance.

To use this feature, click on "Cleanup Product List" link on the Inventory => Products page.

We recently discovered a discrepancy in our product import file under the "Inventory" tab.

1) For people that subscribe to InventoryAdvisor^® Multi-Channel Inventory, the 2 image columns in the import / export file are named "Image Small" and "Image Large"

2) For people that don't subscribe to InventoryAdvisor^®, the 2 image columns in the import / export file are named "Image small" and "Image big"

We have now standardized the 2 cases and the column names are now always "Image Small" and "Image Large". If you do not subscribe to InventoryAdvisor, you will need to update your product import file headings to avoid getting import errors.

You can now bulk update a list of orders to thirdparty billing for UPS and FedEx. In bulk update section, there is now a "Bill To" section that will apply the setting globally to all selected orders.

If you use Amazon "Multi-Channel Fulfillment", and have ship your non Amazon orders via FBA, you can now obtain tracking numbers from Amazon and load into Teapplix.

For details, see: https://www.teapplix.com/help/?page_id=1159