Reprint & Cancel Labels
For PDF option, you can reprint or cancel labels directly in Teapplix ActionShip.
Reprint Entire Batch
If you want to reprint an entire batch, go to History => Batch History, click on the "reprint" button to that batch.
Reprint Individual Label
To reprint an individual label generated via the PDF option, search for the order in order history, you will see the "reprint" link. click on it to obtain a reprint of the label.
To cancel a label, refund the postage and move the order to open orders, search for shipped orders in History => Batch History. Click "..." found on the right of the batch and select View Orders from the drop down menu. Click "..." found on the right of the order you want to cancel. Then select "Cancel label".
Cancel Multiple Labels
You can also cancel multiple labels. Just as you would above, search the order or batch in History => Batch History. Click "..." found on the right of the batch and select View Orders from the drop down menu. Select the checkbox beside each label to be cancelled, or select the checkbox beside the Batch ID in the title bar to select all labels. Then click the Cancel Selected Labels button on the top..
For USPS, you can cancel a label within 27 days since it was generated.
For UPS/FedEx, you can only cancel a label within 2 days since it was generated. Since UPS and FedEx does not charge any postage on the label until the package is shipped, there is no refund process when cancelling a label. If you couldn't cancel the label but still want to ship the orders, you can use RMA to create a duplicated order. For UPS Return Labels there is special limitation:
Return Shipments can be voided until 2a.m. Eastern Time the following night.
Unmark as Shipped
If an order does not have the Cancel Label option, It means the label can not be cancelled directly from ActionShip. However, if you want to reprint the label or move it out of the Order History page, you can use the "Unmark as Shipped" action link to move the label to the Open Orders queue.