Teapplix shipping insurance is powered by Lloyds of London and administered by ShipSurance. For detailed rules and coverage limites, see our website at
Adding Insurance To Shipments
You get 24 hours after shipping to decide if you want to purchase shipping insurance. After that, the purchase is final. You purchase insurance either by using automation rules under Setup => Insurance, or by clicking on the "insurance" link. You can also use bulk update to add insurance to open orders.
For UPS /FedEx(excluding special UPS combo services where USPS does the final delivery, as well as FedEx SmartPost or any other new UPS | FedEx services where special rules apply for insurance), the first $100 is covered by the carrier *, amounts above $100 is normally covered by Teapplix Insurance. If you want original insurance from UPS / FedEx covering the entire amount, click on “options” instead and enter the amount as declared value.
*Please note, what is covered by UPS/FedEx is subject to change and therefore you should confirm what is covered with each carrier accordingly.
You can put in a rule to automatically purchase shipping insurance if the order amount exceeds a threshold. You can also put in separate amounts for domestic vs international. See Setup => Insurance.
How Do I Verify Insurance Purchase?
Go to "My Account" and review entries in "Insurance History".
How To File Insurance Claim:
You can file a new claim here: https://www.dsiins.com/extclaims/Default.asp?cid=teapplix
Can you select Insurance to be applied to only Domestic or only International shipments?
At this time, no; however you can use bulk select option, select all domestic or all international and apply insurance preference that way instead of having to do each one separately.
How to Select Insurance
If you want UPS /FedEx insurance => fill in certified value. Otherwise it will be declared value to max of $100 which is free* from UPS/FedEx(excluding special UPS combo services where USPS does the final delivery, as well as FedEx SmartPost or any other new UPS | FedEx services where special rules apply for insurance.)
*Please note, what is covered by UPS/FedEx is subject to change by the carriers and you should confirm what is covered with each carrier accordingly.
Teapplix insurance is cheaper and done here: Go to "Open Orders" then "Insurance" under "Method and Weight"; check the box to select "Insurance" and enter desired value.
USPS Priority Mails may have $50 - $100 value automatically covered by USPS. However if account is using negotiated discount pricing, USPS insurance may not available for this shipments, we recommend to use Teapplix insurance instead.
If you have a lost/damaged package, and did not purchase Teapplix insurance, you may file a claim directly to USPS. If it is approved by USPS, the approved insurance amount will be paid directly to you.