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Common Issues on Print DHLGM Labels
Issue: I cannot get a labels to generate for Smart Parcel Plus Ground, and Smart Parcel Plus Expedited
Answer : Please check with DHL to make sure your account is enabled for this shipping method.
Issue: For Smart Parcel Ground and Smart Parcel Expedited. I cannot get the 1-5oz rates to generate labels
Answer : This is a DHL restriction on label generation. Actually DHL does not charge per package, they will weight your total packages at end of day and charge the total postage.
Issue: If I already did End of Day, but I still need to ship more orders today?
Or, what if I missed generating the ESM/DSM for a day
Answer : After you clicked the DHL End of Day for a day, a DSM manifest file has been generated. If after that, you shipped some more orders, and you need to generate another DSM file for the same day, please follow the instruction in this help doc for generating a missed ESM/DSM.