Important – eBay API Migration

eBay has over the weekend switched off the 'large merchant services API' that Teapplix currently uses for mark orders as shipped. As a result orders you shipped over the weekend may not be marked as shipped.

Teapplix has implemented new eBay REST API. To migrate to this new REST API, you need to go to (new ui) integration/marketplaces --> and delete the eBay token and link eBay again.

New REST API token will have a 'Renew' button in Teapplix new ui. Old integration will not have a 'Renew' button, you should delete all such token and link again.

After link, you can sync orders and verify that orders are marked shipped successfully on eBay.

If you use PayPal integration to download your eBay orders, please note that this new REST API do not support PayPal integration anymore, and you must remove your PayPal integration. Otherwise you will get duplicate orders.

Also, the new REST API integration requires all 'variations' you sell has SKU setup and not just a title.

Posted in all | Comments Off on Important – eBay API Migration

Amazon Mark Shipped Issue

We are getting reports of Amazon not honoring our mark-shipped command. Amazon does not return any error to Teapplix either when this happens. This may cause your accounts to have problems.

Currently the only way to solve this, is to find such orders on Teapplix, and click 're-upload tracking'. Sometimes you have to do this several times to succeed on Amazon.

Please monitor your orders on Amazon to make sure they are all marked as shipped timely.

Posted in shipping | Comments Off on Amazon Mark Shipped Issue

Issue with listing download

Over the last 2 days, we had an issue on our site, where a default option was accidentally turned on that downloaded quantity and weight from your listings into Teapplix. This has been turned off but some incorrect records may have already been downloaded into your Teapplix account.

For Item Weight

  • if you already have item weight saved, nothing happens
  • if you not have remember weight, and your listing included weight information, Teapplix may have created new weight records. If this is not desired, please review your 'item weight' screen and delete those records

For Item Quantity

Your existing enter quantity data may have been replaced with quantity data downloaded from listings. To recover please delete the downloaded records and reload your quantity information.

Posted in inventory | Comments Off on Issue with listing download

Announcing ‘do not ship’ list

Teapplix has started a register service where customers can register their address as 'do not ship'. Once a consumer register their address, any e-commerce purchase to the registered address will not ship.

The service allows consumer avoid the hassle of getting bombarded with packages, especially during Covid-19.

'The response has been tremendous", says Teapplix founder & CEO ...

Posted in all | Comments Off on Announcing ‘do not ship’ list

Added Amazon Countries: Singapore, Turkey & Brazil

We have added 3 more countries to our Amazon support: Singapore, Turkey and Brazil.

All our Amazon features are supported, MFN / FBA order sync, inventory quantity management, export to QuickBooks etc.

Posted in Site Updates | Comments Off on Added Amazon Countries: Singapore, Turkey & Brazil

Google Shopping Actions

Teapplix recently added support for Google Shopping Actions, a latest Google service that allows you to list and sell products on Google directly and pay only commission when your products is sold. No per click fees. You do not need your own website to sell on Google.

Teapplix ActionShip can link your Google Account and automatically sync orders for shipping, sync inventory to control quantity, and even launch products onto Google.

Google Shopping Actions is a significant new opportunity for sellers. We feel like everyone selling on other channels should try Google Shopping Actions asap. To signup your Google Merchant account and start selling, visit the following link:

https://services.google.com/fb/forms/retail-shopping-actions/

Posted in Site Updates | Comments Off on Google Shopping Actions

Shipping Insurance for eCommerce Sellers

Teapplix ActionShip users enjoy a full featured shipping and inventory platform with over 50 marketplace integrations. This allows retailers and shippers the ability to tie into multiple channels and ship their merchandise from a single, consolidated solution.

Even though most users know about the time savings that ActionShip provides, many are missing out on the integrated shipping insurance product offered within ActionShip. Partnering with Shipsurance, ActionShip provides discounted shipping insurance options to all of their U.S. based customers. This often overlooked piece of the shipping process can save shippers thousands of dollars in shipping fees and provide a simple claims process if something is damaged or lost in transit.

The shipping carriers offer declared value protection for your shipments that are often costly and the coverage is contingent on proving they are at fault if something happens. Third party insurers, such as Shipsurance, provide full, all-risk coverage for your packages in transit, often at a fraction of what the carriers charge. Not only is it more cost effective, shipping claims are typically paid within a week!

Some of the benefits of using ActionShip’s built in insurance offering are:

Lower Rates – Save over 50% off of the carrier declared value costs. Cover shipments sent via DHL eCommerce, DHL Express , FedEx, FedEx FIMS, FedEx SmartPost, OnTrac, UPS, UPS Mail Innovations, and the USPS.
Broader Coverage – Coverage is all-risk with easy to read and understand coverage rules.
Real Insurance – The carriers declared value coverage require you to prove carrier negligence. ActionShip’s insurance solution through Shipsurance do not require proof of negligence.
Claims – Handling and managing claims through the shipping carriers can be an eye opening experience. When insuring through ActionShip, the paperless claims process can be streamlined with the entire lifecycle usually lasting less than one week. You will deal with a personal agent that will be courteous and helpful thought out the process.
Automation – Using ActionShip’s automation rules, shippers can set the system up to automatically cover outbound packages based on specific rules, making training new users a piece of cake.

Retail ecommerce sales are expected to hit $4.1 trillion by 2020. Selling online is a channel all retailers must follow and using ActionShip as a shipping platform will take care of the shipping side of the business. Along with the built in shipping insurance coverage, retailers can make sure their shipments are covered while in transit and that they will be made whole again if something happens to the packages while they are in transit.

Posted in E-Commerce | Comments Off on Shipping Insurance for eCommerce Sellers

Walmart Free 2-Day Shipping Program

Walmart is opening up their Free 2-Day Shipping Program to all eligible Walmart Marketplace sellers whose:
• On-time shipping and delivery performance is better than 95% (last 30 days performance report)
• Order shipping has 95% or above valid tracking rate
• Order cancellation rate is less than 1.5%
• Offers favorable return policy
• Has sold on Walmart Marketplace for at least 90 days and fulfilled at least 100 orders
If you meet these criteria, you may request access to the program by going to Seller Center  General Settings  Shipping

The Free 2-Day Shipping program allows seller fulfill or 3rd party fulfill. However, Teapplix feels the current 3rd party fulfill options are all more expensive than FBA and not as good a deal, and require you to spread your inventory now to multiple Walmart oriented warehouse in addition to your current FBA warehouses. So we strongly recommend seller self fulfill to get started:

You gain the same key benefits even with seller self fulfill:
• offer free 2-Day Shipping to buyers in specific regions or nationwide
• increase search rankings and product visibility
• get better chance to win the Buy Box and conversion

Once you are accepted in the program, you can configure your item settings for:
• some or all your Walmart SKUs
• selected regions/States or all 48-state regions

However, these settings are required for all participating items in the Free 2-Day Shipping Program:
• lag time = “0” with 2:00pm cutoff time
• default $0 shipping fee
Please refer to Walmart Seller Help article for further details - Configure Settings and Items for 2-Day Shipping

Sellers are responsible for monitoring their performance regularly to stay in the program. Walmart provides report specific for Free 2-Day Shipping program performance. Failing to keep up performance requirement will result in warning, suspension or termination of participation in the program.

Teapplix users can setup filter to automatically submit the orders to a designated Queue, and use automatic rate shop to select shipping method that meet the delivery requirement with lowest rate.

Walmart is heavily pushing the 2-Day shipping program. However, the initial customer case shows that most of the early adoption is name brands. We are very interested in hearing about how the 2-Day shipping program will affect private label sellers.

Posted in E-Commerce | Comments Off on Walmart Free 2-Day Shipping Program

Prosper 2019

Teapplix will be exhibiting at the Prosper Show March 17 to 19 at Las Vegas. This is a great learning venue especially for Amazon sellers. Teapplix will be in booth 152, and we will showcase some of our latest Amazon related enhancements:

1. export amazon settlement report data to quickbooks
2. support for latest amazon shipping options and amazon transparency
3. support for amazon carrier

If you are going, we have a code for $100 discount of the show ticket:

Registration link and discount code
• Link: https://registration.experientevent.com/ShowPSL191/?flow=ATTENDEE
• Code: EXIV817988

Posted in Site Updates | Comments Off on Prosper 2019

Security of your Seller Accounts

E-Commerce sellers should guard their seller accounts against hacking. Someone gaining access to your PayPal can take all your money away. If your Amazon Seller Account is hacked, one can change the bank account and redirect Amazon's seller payment to somewhere else.

A recent demonstrated way to hack your accounts is by using voicemail. Most people have very insecure voicemail passwords. This become a weak link in the security chain. Here is a PayPal password reset:

Now, if someone have access to your voice mail, they can change your voice greetings to the required 4 digit code key press sound after a long delay, thus gaining access to your PayPal.

Worse, many other account verification systems will simply leave the security code as voicemail.

Now, is your voicemail password 1234? or other 4 digit number?

We recommend at least a 10 digit password, or disable your voice mail remove login all together.

Posted in E-Commerce | Comments Off on Security of your Seller Accounts